Support

We usually reply within a day.

Email support@gridsdown.com. To report a post, comment or person, use Report in the app so we see exactly what you mean.

Common questions

I got a new phone. How do I get my plan back?

Install GridsDown, open Account → Sign in, and enter your username and recovery key. Your encrypted backup downloads and unlocks on the phone.

I lost my recovery key.

If you added and confirmed an email, tap "Lost your key? Recover by email" on the sign-in screen. We'll email a code and the app makes you a new key. Without a confirmed email we can't recover the account, because we never have your key.

Off-grid chat can't find anyone.

Both phones need GridsDown open with the mesh on (Comms → Mesh chat → Turn on mesh), and Bluetooth and Wi-Fi turned on (you don't need to join a network). iOS pauses the mesh when the app is in the background. Range is roughly 30–100 feet phone to phone, and further when other GridsDown phones in between pass messages along.

How do I delete my account?

Account → Delete account. It's deleted from the server right away.